Vivo V40 Pro 5G AI Smartphone (Ganges Blue, 12GB RAM+ 512GB Storage)

​Cancellation & Refund Policy

SATYAM MOBILE believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: 

​

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

 

• SATYAM MOBILE does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

 

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

 

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the SATYAM MOBILE it’ ll take 3-5 Days days for the refund to be processed to the end customer.

 

Once you place an order on the Satyam Mobile Platform, we process such order and hand over the purchased Product to our Logistic Partner. The User will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the Satyam Mobile Platform or the website and/or the mobile application of the Logistic Partner to check the status and location of the purchased Product and its estimated time of delivery. Our customer service team coordinates with the Logistic Partners to ensure that the Products are delivered to you at the earliest and make all reasonable efforts in ensuring that the Logistic Partners update the tracking status of the purchased Products on a real time basis. It is clarified that we engage third party service providers to effectuate deliveries of the Products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control.

• You will receive the Product after sharing One Time Password with our Logistic Partner. If the Product delivered to you comes along/together with its parts. You need to verify if all the parts are available in the package and make sure that the complete package as mentioned in the shipping box is being received by you.

• You will not accept any package of the Product that looks visibly damaged, torn, or tampered in transit or its seal is tampered. All our packages comes with "Tamper Evident Void Seals". Note that the acceptance of the tampered "Void Seal" or a “Damaged Package”, would disqualify you from any return claims for missing products, physically damaged/defective Product(s), incorrect Products, or missing accessories.